Customer Service Representative (full-time)
Customer Service Representative (full-time)
Description
Processing orders from Alltech offices and their customers. Serves customers by providing information in response to a wide range of queries. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Responsibilities
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Receives, processes and confirms orders from customers in a timely and accurate manner.
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Liaises with production regarding specific requirements.
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Issuing of paperwork for shipments to non-EU countries.
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Ensures and provides quality service to both internal and external customers.
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UK-based, part of an international team.
Requirements
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Excellent customer service skills.
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Excellent communication skills and telephone technique.
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Excellent time management and organisational skills.
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Ability to multitask and prioritise.
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Competent in Microsoft Programmes (Word, Excel, Outlook).
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Experience with AX / Dynamics 365 is desirable but not essential.
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Ability to build excellent rapport with customers to ensure customer satisfaction.
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Experience with customs documentation such as Certificate of Origin, Eur 1 and ATR preferable.
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Experience in Logistics is an advantage, but not essential.
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Business English – written and oral.
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Knowledge of another European language (i.e. Dutch, German or Hungarian) is desirable but not essential.
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Excellent team player.
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A positive attitude, cooperative, willing to comply with company policies and procedures and work constructively with colleagues.
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Good time-keeping and reliable.
Contact Info
For further information or to apply for this role, please email:
Joanne Mart, People Department Manager UK, jmart@alltech.com